Returns and Exchanges Policy

We want you to be completely satisfied with your purchase from our store. If for any reason you are not happy with your hide rug, we offer a straightforward returns and exchanges process. Please read our policy carefully to ensure your return or exchange is processed smoothly.

Eligibility for Returns and Exchanges

Condition of Items: To be eligible for a return or exchange, the cowhide rug must be unused, unwashed, and in its original packaging with all tags attached.
Time Frame: Returns or exchanges must be requested within 7 days of receiving your cowhide rug.
Exceptions: Currently, all standard products are eligible for return or exchange. Customized or personalized rugs may not be eligible in the future.
Final Sale Items: Items purchased as final sale or with known defects are not eligible for returns or exchanges.

Process for Returns and Exchanges

Initiate the Return: Contact our customer service team via [contact email/phone] within 7 days of receiving your order to initiate a return or exchange. Please provide your order number and reason for the return.
Packaging: The cowhide rug must be returned in the same packaging it arrived in to avoid damage during return shipping.
Shipping Instructions: After contacting customer service, you will receive detailed instructions on where to send your return. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent, defective product).

Return Shipping Costs

Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
Store Responsibility: If we sent the wrong item or a defective product, we will cover the return shipping costs.

Refunds and Store Credits

Full Refunds: Once we receive and inspect the returned item, a full refund will be processed within 10 days. Refunds will be credited back to the original payment method or sent to the customer’s bank account.
Inspection of Returns: All returned items are inspected upon receipt. If the item does not meet our return criteria (e.g., shows signs of use or damage), we will notify you, and a refund may be reduced or denied.
One-Time Exchange: Customers are entitled to a one-time exchange for a different item of equal or greater value if they do not wish to receive a refund.

Exchanges

Separate Purchase: If you wish to exchange a cowhide rug for a different size, color, or style, you will need to make a separate purchase. There are no additional fees for exchanges, but the price difference between exchanged items will apply.
Fees for Exchanges: Any additional fees, such as restocking fees, may be discussed with our customer service team.

International Returns

Currently, we do not accept international returns or exchanges. Additional costs or conditions may apply once this option is available.

Exceptions and Special Circumstances

Defective Items: If you receive a defective product or the wrong item, please contact us immediately. We will arrange for the return and promptly send the correct item.
Special Conditions: No extensions are offered for special circumstances, such as gifts or holidays.

Communication and Support

Policy Information: Our Returns and Exchanges Policy is available on our website and is provided with each purchase confirmation.
Customer Support: We offer customer support for any questions or concerns related to returns and exchanges.

Feedback Collection

We value your feedback and encourage you to complete a review form if you return an item. Your insights help us improve our products and services.

Amendments

We reserve the right to amend this policy at any time. Any changes will be updated on our website.

Thank you for shopping with us. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.